Refund Policy

At The Foundry's, we are committed to providing high-quality educational content. We want you to be completely satisfied with your learning experience. Please read our refund policy carefully to understand your rights and our obligations.

1. General Policy

The Foundry's generally does not offer direct refunds on purchased courses. We believe in the quality of our value-driven education. Refunds are typically reserved for cases involving technical payment errors (e.g., double deduction) or exceptional circumstances deemed considerable by our administration.

2. 7-Day Consideration Window

Any request for a refund due to technical issues or special considerations must be raised within 7 days of the payment date. Requests made after this 7-day period will not be entertained under any circumstances.

3. Eligibility Criteria

• The request is raised within 7 days of the transaction.
• There is a verifiable technical issue with the payment or content access that we cannot resolve.

4. Non-Refundable Scenarios

We do not provide refunds for:

• Change of mind after purchasing.
• Failure to use the account or access the content.
• Issues arising from user's hardware or internet connection limitations.

5. How to Request a Refund

To initiate a refund, please contact our support team at support@thefoundrys.com with your order details and the reason for the request. We aim to process all eligible requests within 5-7 business days.

6. Processing of Refunds

Refunds will be credited back to the original payment method used for the purchase. Depending on your bank or credit card issuer, it may take an additional 3-10 business days for the funds to appear in your account after we have processed the refund.